Your experience is very unusual for this company. While I am not in any way saying you are untruthful, I am instead saying your experience is not the norm.

To summarize I ordered three items and received only one. When I wrote the 1st time I never got a response so I had to call. The woman Susie called and left a message explaining that they were very busy and she forgot to put the rest of my order in the 1st shipment. In my email I had told her what I received and told her what two items that I did not receive. (At this point read the second paragraph on comment #30) The label was created but nothing placed in the mail until I complained and said I was going to call my C.C. company.

Today I got only the second item, but still missing the third item. I called and got no response so I emailed again and expressed my concern about all of the confusion with the order. After all she has a copy of the items I paid for. After my email I did get a response today saying ” Hi Richard, We apologize AGIAN. We sent you some canine bowls too, to try and compensate for our error with your order. Sincerely, Susie ” And nothing is said about the missing safety belt system or even an acknowledgment that she understood what is missing. I included a photo of the missing parts with my email this time so there could be no misunderstanding.
At this point I have no idea if she even knows that I still need the Safety Belt system or even knows what is going on at all.

All of this time I have had the feeling that they do not have the parts to make the products they sell. I was told by the man that took the order that they make all the products they sell.

So either they can’t get the parts for what I ordered OR they really order from another place and resell the items. Either way I seems more than evident that they are stalling making every excuse they can to put me off. At one point several days ago I even said “if you don’t have all of the parts needed to make the system, Please just tell me and I’ll know what is going on.” To that I received no response.

Like I said before I now have half the seatbelt system, it makes a good harness, but for walking is overkill, and I have a leash. Neither one will do my dog any good in an auto accident when I drive down to central Mexico from Washington.
I know times are tuff and it’s hard to run a small mom and pop business but one of the most important things to know is that Honesty and communication is central in every business and goes a long way.

For the record, what I was taught in collage in my small business class is:
Only two out of every ten satisfied customers tell other people but seven out of 10 unsatisfied customers tell other people about their experiences.

When my C.C. company tried to call them usak9outfitters.com would not pick up the phone to talk to them, so the C.C. co. just remembered me my money and is now investigating my complaint. One thing I have very little tolerance for is dishonesty, double talk and misleading practices from any business. Even more so when they were more than happy to take my Credit Card Number, charge me for merchandise then I have to Beg over and over to get the items I paid for.

I do know that they can take several weeks to get an order out. Especially an odd size.

“webmaster wrote,

How odd. The USA K9 Outfitters (http://usak9outfitters.com/) is the legitimate group. Everyone else has had no problems with them at all. It is the other group, ChampK-9, that is the bad one.”

No my on going problem IS WHITH usak9outfitters.com I have had to file a complaint with my C. C. card company because usak9outfitters.com refuses to send me what I have already been charged and paid for.

From email header
> From: orders@usak9outfitters.com [mailto:orders@usak9outfitters.com]
> Sent: Friday, February 10, 2012 2:48 PM
> To: Rick XXXXXXXX
> Subject: RE: USA K9 Outfitters Order Confirmation
>

I don’t think they are the same place. One is quick with the orders and information, the other is not. So far, you are the first one to say USA K9 Outfitters did something wrong.

The problem is:
- USA K9 Outfitters makes a harness called the Champion K9 System/Outfitters
- ChampK9 (aka Champion K9 Designs) group is either a former employee or a former owner of the Champion K9 System folk.
- ChampK9 website basically copied over the entire website that sells the Champion K9 System.
- USA K9 Outfitters is, I believe, a one or two person business and probably does not have the time to revamp their entire website (including images).
- ChampK9 has a BBB rating of F.
- USA K9 Outfitters does not have a rating, probably because folks get the two confused.

Either way, make sure you have the correct domain and company name when you file your complaints.

I use Mike’s harness all the time and love it. Even after over 2 yrs, it shows very little wear and tear.

This was on the 10th at about 10am. later that night I check the tracking and see the item HAD finally been dropped off at 5:55PM only after I got mad and told her to put it into the mail. Her house (where they do business out of) is only 1.6 miles from the post office so I can only assume that it was not the distance that kept her from the post office but maybe was American Idol or something.
It is now Feb 11th and still only have the harness. Well I looked on whois.domaintools.com (the place that you look up web sites) and see that usak9outfitters has changed their name server 3 times in 5 years indicating the possibility that these two could be one and the same.
The harness is very good Quality I love it but for $98 I would have gone with something else had I known of all this trouble.
I can only wonder what I may or MAY NOT get for the rest of my order. Before ordering look up the address on Google and note that they do business out of their house. That tells you something right there.

Update:
Feb-13-2012
Well today They only sent the lead and not the restraint system. I have called about 7 times and also email the same amount. I think that there must be a drug or alcohol problem with one of the people (I will not name) but the way that this person sounds on my answering machine sounds like they are high or drunk.
I filed a dispute with my Credit Card company. I Goggled this place and they are out of a house, not a commercial building. This was/is not worth the $98.95 I now have a harness and a lead but no way of restraining my 245 pound English Mastiff into my van for my move. This is the whole reason why I bought this was for the safety. I’m going to a local TAC shop to have a system made today.

-

A registered letter to Champion K-9 cancelling that order was returned as undelivered.